Privacy Policy

SnapDM is operated by ONE WEBSOFT PRIVATE LIMITED (“we”, “us”). We provide software that helps you manage Instagram-related workflows, including automations connected to your own accounts, subject to platform rules and your configuration.

We handle personal information in line with this policy: we collect only what we need to deliver and secure the service, limit access to authorized personnel and subprocessors acting on our instructions, and apply technical and organizational safeguards. Data may be stored and processed on infrastructure chosen for reliability and security. Retention follows the periods described in “Data retention” below.

• Provide, maintain, and improve the service
• Authenticate users and protect accounts
• Process subscriptions and billing through our payment providers
• Communicate service-related notices and support responses
• Detect, prevent, and address fraud, abuse, or security issues
• Comply with legal obligations and enforce our Terms of Service

Where GDPR or similar laws apply, we rely on appropriate bases such as performance of a contract, legitimate interests (for example security and product improvement), consent where required, and legal obligations.

We use cookies and similar technologies for essential functions (such as session and security), preferences, and analytics as described in our Cookie Policy.

We use trusted infrastructure and service providers (for example hosting, authentication, databases, payments, and email delivery). They may process data on our behalf under contractual safeguards and only as needed to provide their services.

We retain information for as long as your account is active, as needed to provide the service, comply with law, resolve disputes, and enforce agreements. Retention periods may vary by data category and legal requirements.

We implement reasonable technical and organizational measures designed to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, and to object to certain processing or request portability. You may also withdraw consent where processing is consent-based. To exercise these rights, contact us at the support email in “Business details” below or via our Support page.

If we transfer personal information across borders, we take steps designed to ensure appropriate protections consistent with applicable law.

The service is not directed to children under the age where parental consent is required in your jurisdiction. We do not knowingly collect personal information from children in violation of applicable law.

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the effective date. Material changes may be communicated through the service or by email where appropriate.